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Policies
Terms & Conditions
These terms govern your use of PaxMed’s price comparison, ordering, diagnostics booking, and reminder features. Please read them carefully before using the service.
Not medical advice
Compare & order — decisions stay yours
OTP accounts
Sign in with your Indian mobile
Partner fulfilment
Pharmacies & labs deliver care
Verify OCR
Check extracted Rx before ordering
Service description
PaxMed provides price comparison, order placement (where available), delivery scheduling options, and reminders. Prices and availability may change. PaxMed is not medical advice.
PaxMed is a technology platform connecting you with partner pharmacies and diagnostic providers. Fulfilment is performed by those partners under their own terms and applicable law.
In plain terms
Use PaxMed to find clearer prices and place orders — always verify medicines, tests, and dosages with a qualified professional when needed.
Eligibility and accounts
Access is tied to your phone and your responsibility to keep it secure.
Account security
You are responsible for keeping access to your phone and email secure.
Accurate details
Provide correct delivery and contact information so partners can fulfil your orders.
Orders, delivery windows, and fees
Windows and fees are shown before you confirm — then partners fulfil.
Delivery windows
Options such as 60 min / 4–6 hrs / same day / normal are best-effort estimates from partner availability.
Fees
Any delivery or service fees are shown at checkout before you place an order.
Cancellations
Cancellations may be limited once an order is out for delivery. See Shipping & Cancellations and our Return Policy.
Prescription uploads and OCR
OCR-based extraction may be inaccurate (especially for handwriting). You must verify medicine/test names and quantities before ordering.
Uploading a prescription does not replace a valid Rx where required by law or by the dispensing partner.
Your checklist
Confirm drug names, strengths, and quantities against the original prescription before checkout.
Reminders & WhatsApp
Informational helpers — not a substitute for clinical guidance.
Reminders
Reminders are informational. They do not replace professional medical guidance. You are responsible for your medication decisions.
WhatsApp updates
If WhatsApp integration is enabled, you may receive messages about order status. Carrier or data charges may apply.
Opt-in use
Messaging features apply only where enabled and where you choose to use them with the service.
Limitation of liability
To the extent permitted by law, PaxMed is provided “as is” without warranties. We are not liable for indirect damages, delayed deliveries, or pricing inaccuracies.
Partner pharmacies and labs remain responsible for dispensing, product quality, sample collection, and related clinical or logistics outcomes under applicable law.
7) Changes
We may update these terms from time to time. Continued use of the service constitutes acceptance of updates.
Questions about these terms?
Reach PAXMED HEALTHTECH PRIVATE LIMITED for platform support or clarifications.
- Phone +91 91009 46364
- Support email support@paxmed.in
Ready to compare with clearer terms?
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